Privacy Policy
How East West Herbal collects, uses, and protects your personal information.
Introduction
This Privacy Policy explains how East West Herbal (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our site, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our website:
Personal Information:
Name, billing/shipping address, phone number, email address, and payment information when you place an order.
Non-Personal Information:
Browser type, IP address, device information, and browsing behavior on our site.
Voluntarily Provided Information:
Any information you submit through forms, emails, or customer service inquiries.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Communicate with you regarding your purchase or inquiry
- Send promotional emails or newsletters (only if you have opted in)
- Improve our website, products, and customer experience
- Comply with legal obligations or protect against fraudulent activity
Sharing Your Information
We do not sell or rent your personal information.
We may share your data only in the following situations:
- With trusted service providers who help us operate our website, process payments, or deliver products (under confidentiality agreements)
- To comply with legal requirements or respond to lawful requests by public authorities
- To protect the rights, safety, or property of East West Herbal, our customers, or others
Cookies & Tracking Technologies
We use cookies and similar tracking tools to:
- Improve site functionality
- Analyze traffic and usage patterns
- Personalize your shopping experience
You can control cookies through your browser settings, but disabling them may affect site functionality.
Data Security
We use cookies and similar tracking tools to:
- Improve site functionality
- Analyze traffic and usage patterns
- Personalize your shopping experience
We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee complete security.
Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request details on how your data is used
To exercise your rights, contact us at Eastwestherbalapothecary@gmail.com
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those third-party websites.
Children's Privacy
Our site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.
Contact Us
For questions about this Privacy Policy, please contact:
East West Herbal
3028 Gallatin Pike
Nashville, TN 37216
Phone
(615) 730-8953
Email
Eastwestherbalapothecary@gmail.com